Last Updated: 25/02/2026
Company Name: English Quest with Gina
Registered In: India
Contact Email: eqwithgina@gmail.com

Please read the following policies carefully before purchasing any lesson package or subscription plan.
 

1. Lesson Booking Policy

• Lessons must be booked at least 24 hours in advance.

• Students are encouraged to book their preferred time slots early to secure availability.

• For bookings within the last 24 hours, students must contact the teacher directly for confirmation.
   

2. Waiting Time Policy

• The teacher will wait for 15 minutes from the scheduled lesson time.

• If the student does not attend within this period and has not informed in advance, the lesson will be marked as completed.

• No class will be conducted after the 15-minute waiting period.
   

3. Lesson Rescheduling Policy (Live Classes)

• Rescheduling is permitted only if requested at least 24 hours in advance.

• Rescheduling requests made within 24 hours of the lesson will not be accepted and will be treated as a paid session.
   

4. Late Cancellations & No-Show Policy

• Cancellations made within the last 24 hours or no-shows will be marked as paid cancellations.

• No refund or rescheduling will be provided in such cases.
   

5. Emergency Rescheduling

• In case of a genuine emergency, rescheduling may be considered at the teacher’s discretion.

• Any approved rescheduled lesson must be completed within 42 hours (2 days).

• This exception is granted on a case-by-case basis and is not guaranteed.
   

6. Technical Issues Policy (Online Lessons)

• If technical disruptions occur (internet failure, platform issues, etc.), the lesson will be rescheduled without penalty.

• If technical issues persist for more than 20 minutes and prevent effective teaching, the lesson will be rescheduled at no additional cost.

• Repeated technical disruptions caused by the student’s device or internet connection may not qualify for automatic rescheduling.
   

7. Refund Eligibility (Lesson Packages)

• Refund requests will not be processed beyond 30 days from the purchase date.

• The price of completed lessons will be deducted from the refund amount.

Additional deductions from approved refunds:

• 10% administrative cancellation fee

• Payment processing fees charged at the time of purchase
   

8. Refund Request Process

• To request a refund or cancel a service, please email:

• 📩 eqwithgina@gmail.com
  
  Include:

• Full name

• Purchase date

• Reason for cancellation

• Payment receipt or invoice
  
  Incomplete requests may delay processing.

9. Refund Processing Time

• Approved refunds are processed within 14–30 business days, depending on the payment provider.

• English Quest with Gina is not responsible for delays caused by banks or third-party payment gateways.
   

10. Lesson Validity Policy

Individual Courses & Packages

• Monthly Subscriptions: Valid only for the active billing month.

• 10-Lesson Package: Valid for 90 days from purchase date.

• 20-Lesson Package: Valid for 180 days from purchase date.

• IELTS / TOEIC Packages: Valid for 180 days from purchase date.
  All purchased lessons must be completed within the specified validity period.
  
  Once the validity expires:

• Lessons cannot be refunded

• Lessons cannot be extended

• Lessons cannot be transferred
   

11. Subscription Billing & Cancellation Policy

• Subscription plans are billed on a recurring monthly basis.

• Cancellation requests must be submitted at least 48 hours before the next billing date.

• If cancellation is requested after billing has been processed, the subscription will remain active until the end of the current billing cycle.

• Cancellation applies to the next billing cycle onward only.

• No partial refunds will be issued for unused lessons within an active subscription month.

• Unused subscription lessons do not roll over to the next month.

12. Trial Lesson Policy

• Trial lessons are limited to one per student.

• Trial lessons are non-transferable and cannot be refunded once completed.

13. Non-Transferability

• Lesson packages and subscriptions are non-transferable.

• Lessons may not be shared, resold, or reassigned to another individual.

14. Code of Conduct

• Respectful and professional behavior is expected during all lessons.

• English Quest with Gina reserves the right to terminate lessons or subscriptions in cases of misconduct, harassment, or inappropriate behavior.

• In such cases, refunds will not be issued.

15. Policy Updates

• English Quest with Gina reserves the right to update these policies at any time.
  Updates will not affect active agreements during their current validity period.

For any additional support or inquiries:

📩 eqwithgina@gmail.com

Happy Learning! 🌍✨